learn to harness the power of the worlds most popular CMS
Client: Salesforce Training and Certification Group
Goal: To create a new way for students to enroll in courses in a modern, self-serve manner
My Contributions: concept generation, research, workshop facilitation, interaction design, visual design, usability testing
Deliverable(s): competitive analysis, scenarios, wireframes, presentations, interactive prototype
Team: Shlomo Goltz, Adam Doti, Dilip Chetan
The current method to register for SFDCS training classes is obsolete, labor intensive, fragmented, and confusing. We wanted to create a new experience for students of Salesforce courses that is a one-stop-shop, for most of their learning needs, and provide teachers with a system that is rapidly customizable & updatable, made up of reusable components, and template based. Ultimately, the huge catalogue of course material would be organized into a personalized recommended collection of courses to help students efficiently learn the various features and capabilities of Salesforce, as well as how to use Salesforce to do their job more quickly and efficiently.
In a learning path, a student may need to do up to 20 unique actions to accomplish their goals. To make the required actions easier to scan and digest, I developed an icon and verb oriented way to instruct students.
I facilitated several workshops where I co-designed with stakeholders on whiteboards to generate and refine preliminary ideas.
From sketches I created wireframes and linked them together for usability testing. Fortunately this design got high scores in both utility and usability after being tested with 10 users.
Once the underlying framework was validated by user testing, I developed a visual style that was consistent both with the Salesforce branding and the Training & Certification sub-branding, while bringing in new details to give the learning path some personality and charm.
To turn the visuals into actual working code, I worked with a remote team in Romania to engineer both the frontend and backend. To minimize any communication barriers, I created a robust functional design spec as well as a style guide.